We want you to shop with confidence at Peach Frog. Eligible purchases may be returned within 30 calendar days of delivery for a refund to the original payment method.
30-Day Return Window
Your return request must be submitted within 30 calendar days after the carrier confirms delivery. Once we issue your return authorization, please send the item back promptly using the return instructions we provide.
Free Returns for U.S. Orders
Return shipping is free for eligible orders delivered in the United States. Peach Frog will provide a prepaid return label or, for an eligible large or freight item, arrange prepaid return transportation. We do not charge a restocking fee for eligible returns.
Return Eligibility
To qualify for a return, the item must be in its original condition, with the original packaging, manuals, accessories, parts, and documentation included. A receipt or order number is required.
Items marked final sale, gift cards, personalized products, opened consumable products or chemicals, and items damaged through misuse, improper assembly, or normal wear are not eligible for a change-of-mind return. This does not limit your rights if an item arrives damaged, defective, or incorrect.
How to Start a Return
- Email hello@peachfrog.com with your order number and the item you would like to return.
- We will review the request and send return instructions and a prepaid return label, or arrange return transportation when required.
- Package the item securely with all original components and use the authorized return method. Please do not send a return to our contact address without authorization.
Refunds
After the returned item is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 7–10 business days. Your bank or card provider may require additional time to post the credit.
The eligible product price and applicable taxes will be refunded. Standard outbound shipping is free and is not deducted from the refund. Optional expedited or special-delivery charges are non-refundable unless the item was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery. Please include your order number and photographs when available. We will provide a prepaid return method and work with you on a replacement or full refund at no cost to you.
Contact Us
For return or refund assistance, email hello@peachfrog.com or call 1 (888) 450-3976. We aim to respond within 24 hours.